Reservation Terms

How reservations work

Reserving a plant does not charge you anything. No payment is collected when you submit a reservation. It simply holds your place for the plant you’ve chosen, at the price shown when you reserved it.

Once your plant is prepared with care and ready to ship, we’ll email you to arrange payment and delivery. Nothing is charged automatically.

Non-binding, both ways

A reservation isn’t a contract. You’re free to change your mind any time before payment is collected, no explanation needed. Likewise, we may occasionally need to adjust availability or timing as we finalize sourcing and timing. If that affects your reservation, we’ll reach out before charging you anything.

Health & wellness disclaimer

Brisa Verde is a houseplant retailer. Our plants are not supplements, drugs, medical devices, or treatments, and nothing on this site is intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have a specific health condition, please consult a qualified professional.

Healthy-arrival guarantee

Live plants are grown, not manufactured. Yours may vary slightly from the photos in leaf count, shape, or size. That’s part of bringing something living into your home, not a flaw.

If your plant arrives visibly damaged, contact us at hello@brisaverde.com within 48 hours of delivery with photos and your reservation details, and we’ll send a replacement or issue a refund, whichever you’d prefer. If it shows signs of decline within 30 days of delivery due to a condition present at shipping, reach out the same way and we’ll do the same. This guarantee covers the plant’s condition on arrival and does not cover damage caused by improper care, light, water, temperature, or pests after delivery.

Limitation of liability

To the fullest extent permitted by law, Brisa Verde is not liable for indirect, incidental, or consequential damages arising from the use of our products or this website. Our total liability for any claim relating to an order is limited to the amount you paid for the product in question.

Changes to these terms

We may update these terms from time to time, particularly as reservations move toward shipping and payment. We’ll post changes here with a new effective date.

Contact

Questions about these terms can be sent to hello@brisaverde.com.